Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please fill in our Return & Refund Request form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@boxaltitude.com.

Damages and issues
Please inspect your order upon reception and let us know straight away through the Return & Refund Request form if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If you cancel under this right, we will refund you within 14 days of being told, and we may wait until we have received the item back or you have shown us that you have sent it.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds will be processed within 60 calendar days after we receive both your refund application and the returned system, whichever arrives later. The system will be inspected before the refund is approved. Where applicable law requires an earlier refund, that timeframe will apply. Refunds go back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you haven’t received an approved refund within that time, please contact us at rico@boxaltitude.com.

Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any other consumer law that applies to you, including your rights if a product is faulty.